There are a number of common problems which occur with regularity when using FracFocus.  The following is a list of the most often encountered problems and the most like solutions to these problems.

1.  I submitted a registration to FracFocus but have not received an approval

Responses:  The most likely cause is that the FracFocus administrator has been unable to certify that you work for the company for which the registration was submitted.  If you do not receive a response from the administrator within 1 week of submitting your registration you should contact the administrator at [email protected] to verify the cause for the delay.

2. I registered to use FracFocus and received my account approval but when I attempt to login I receive an error message.

Responses:  The most common causes of login failure are: 1. Failure to include the special character you used in your password, 2. Use of an incorrect e-mail address.

3. I am the company/ agency representative but I cannot submit a disclosure

Response:  In order to submit a disclosure you must use the Add/ Manage Accounts to make yourself a Supervisor and Data Submitter if you are an Operator, or a User if you are a Service Company or State Agency.  If you select Add/ Manage Accounts you will see a button in the top center of the screen that says Make Me a Supervisor, Make Me a Data Submitter, or Make Me a User.  If you click that button you will be assigned to this/ those roles and your Dashboard will change to reflect all of the functions available to that class of user.

4. When I attempt to register the system tells me I cannot use the e-mail address I have entered.

Response:  The most likely cause of this error is that the e-mail has either been submitted for registration before or is already in use by another user.  E-mail addresses must be unique. Try to register using another e-mail address.

5.  The system doesn't have any way for me to change the company representative.

Response:   Since the company representative is the highest ranking person in the company as far as the FracFocus system is concerned, this person can only be changed by the FracFocus system manager.  If you need to change a company representative, contact Mark Layne of ALL Consulting at [email protected]

6. When I attempt to view a pdf my browser will not open the file.

Response:  This problem is most likely related to your browsers security settings.  See the FAQ titled "How do the search forms work"

7. When I enter a disclosure using the form in FracFocus I get Warnings and Errors when a validate the disclosure.  Will this prevent me from submitting the record.

Response:  Warnings will not prevent submission of a record.  However, Errors will.  Warnings are designed to let you know that one or more of your entries does not match the standard format of a FracFocus field (e.g. Improper CAS number format).  These Warnings should be checked but they will not prevent submission of a record.  Errors must be corrected before a disclosure can be submitted.

8. Why do I get an upload failure message when I submit my xml file?

Responses:  The most common causes of xml upload failure are
a.    The first 3 lines and last 2 lines of the xml file do not appear as follows at a minimum:

<?xml version="1.0" encoding="UTF-8"?>
-<FracFocus2_0 xmlns="FracFocus2_0.xsd" >
-<FractureJob>
…
</FractureJob>
</FracFocus2_0>

b.    There is a null value in a required field (E.g. Datum); or
c.    This is a blank tag in a numeric element such as TVD – True Vertical Depth